Refund policy
Refund & Return Policy
Last updated: September 7, 2026
Thank you for shopping at Cherished Grace. We want you to be satisfied with your purchase. Please review our return and refund policy carefully.
Returns
We accept return requests within 30 days of delivery.
To be eligible for a return, the item must:
- Be in the same condition in which it was received;
- Be unused and unworn;
- Be in its original packaging, where applicable;
- Include proof of purchase.
To request a return, please contact us at:
Please do not return any item before contacting us and receiving return instructions.
Items sent back without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible and provide:
- Your order number;
- A description of the issue;
- Clear photos of the item;
- Photos of the packaging, if applicable.
If your claim is approved, we may offer a replacement, refund, or other appropriate solution.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Personalized or customized products;
- Made-to-order items;
- Gift cards;
- Final-sale products;
- Used, altered, or damaged products;
- Products returned without their original packaging when packaging is required.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Exchanges
The fastest way to receive a different product is to return the original item, if eligible, and place a new order after the return has been approved.
Order Cancellations
If you need to cancel or modify your order, contact us as soon as possible.
We will make reasonable efforts to accommodate your request. However, once an order has entered processing, fulfillment, or shipment, we may no longer be able to cancel or modify it.
Refunds
Once your returned item has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Please note that banks and payment providers may require additional time to process and post the refund.
Original shipping charges are generally non-refundable unless required by applicable law or the return is due to an error on our part.
Return Shipping
Customers may be responsible for return shipping costs unless:
- The item arrived damaged;
- The item was defective;
- The wrong item was sent;
- Applicable law requires otherwise.
Do not send returns to our business address unless we specifically instruct you to do so.
Contact
Cherished Grace
Email: robbobtw589@gmail.com
Phone: +1 323-548-7326