Shipping policy

Shipping Policy

Last updated: September 7, 2026

Thank you for shopping with Cherished Grace.

Order Processing

Orders generally require 1–5 business days to process before shipment.

Processing times may be longer during:

  • Holidays;
  • Promotional periods;
  • High-demand periods;
  • Product availability delays;
  • Other circumstances beyond our reasonable control.

Business days do not include weekends or U.S. federal holidays.

Delivery Estimates

Estimated delivery times may be shown on product pages or during checkout.

Delivery times are estimates and are not guaranteed.

Delivery may be affected by:

  • Carrier delays;
  • Severe weather;
  • Customs processing;
  • Holiday demand;
  • Incorrect shipping information;
  • Events beyond our reasonable control.

Shipping Costs

Shipping costs, where applicable, are calculated and displayed during checkout before payment is completed.

We may occasionally offer free-shipping promotions subject to specific terms and conditions.

Tracking Information

If tracking information is available, you will receive tracking details after your order has shipped.

Please allow some time for tracking information to become active.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after placing an order, contact us immediately at:

robbobtw589@gmail.com

We cannot guarantee that the shipping address can be changed after an order has entered fulfillment or has been shipped.

Cherished Grace is not responsible for delivery problems caused by incorrect information provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed, please contact us and we will assist you in investigating the shipment.

If tracking shows that an order has been delivered but you cannot locate it, please first:

  • Check around your delivery location;
  • Ask household members;
  • Check with neighbors;
  • Contact the shipping carrier.

You may then contact us for additional assistance.

Damaged Packages

If an order arrives damaged, please keep the item and original packaging and contact us with clear photographs.

International Orders

International customers may be responsible for:

  • Customs duties;
  • Import taxes;
  • VAT;
  • Brokerage fees;
  • Other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Contact

Cherished Grace
Email: robbobtw589@gmail.com
Phone: +1 323-548-7326